This article is to answer frequently asked questions about Virtual Events.
For more detailed infos, please check the doc portal: https://help.movingimage.com/docs/about-virtual-events
-Login Issue
Customers should login with this link:
-Color/ Theme
The colors are set only per event. If you create a brand new event, you need to adjust the colors again. If you duplicate or export/import, the colors are then copied.One possibility you have is to export just the look and feel and then import it on the new event, it will be much easier to do rather than setting colors, themes etc. from scratch.
-Rooms vs Categories
You can simply create rooms on the main level “Rooms” or you can create Categories with other rooms inside, for example just to show a general overview about the rooms you can create a category. For sales department you can create a category and then add rooms under that category according to countries. You can add apps,files etc in rooms, but not in categories. That is the difference.
- Other admins: I want to add a user who can configure and edit the event
For single event: You should add the as a host to the event so that they can also see and edit the events. To do this, please go to "Access Control " and add a new guest. Select "Host" as the role and activate the option "Allow backdoor access when event is not live".
For every event: Users should be added in the subscription section. They also needs to be added in the guest list.
-Security:
With "free access", anyone can take part in an event.
With "guest list", only participants who have been invited or registered can enter the event.
If you have activated the guest list, you can allow or deny access to event participants.
Helpful documents:
https://doc.movingimage.com/display/ve/Control+event+access
https://doc.movingimage.com/display/ve/Manage+guest+list
Frequently asked questions:
1- You need to login with your email every time you want to login and verify it, which should not be the case actually. How can you fix this?
That should not be that way. The reason could be that it’s a setting in your browser to not store any cookie, otherwise, you should be able to keep the session connected.
2-Your cockpit is in English, but when you create and event and enter it, it is in German. What is the reason for it?
Cockpit is not translated to German, only the event app. So that’s why you can see the event page in German but not the cockpit.
3-When an attendee login to the platform, do they login in main stage or in lobby?
By default, the users enter into the lobby, but you can change that in the Advanced Settings under configuration inside the cockpit.
4-You created a category and when you click on the suggestion from pexels.com the image does not changes.
You don't have to use it, you can also upload a picture you choose. If you want to use it, you can get in touch with IT to add this page on the whitelist.
5- You will have meeting in +10 rooms at the same time. You wanted to now how can they inform the speaker?
We recommend to use agenda, so the speaker can see which event is happening where. You can use also broadcast messages, or move the speaker by the host.
6- Is it possible to send a notification to speaker?
You can send broadcasts based on tags. So you can set the speakers with a specific tag and send the broadcast just for them.
We can recommend you to create tags, and then you can make announcements with broadcasting feature to certain people with those tags and they can be redirected to that room.
7- How to remove the logo on the bottom?
There is an option under "Configuration" section, where you can hide our logo. I attached the screenshot that shows how to do it. Please enable this feature if you want to remove the logo. You need to enable this feature for each event.
8- You have a custom event map. Can you edit it differently for different events?
Yes , you can edit it in the look and feel of the event.
If you have additional questions, please reach out to Professional Services Team.
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