Submit a request – movingimage Customer Portal

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Your Name

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Name of your company

Please enter the name of your company

Service you would like to request(optional)

You are contacting us because...

Subject

Please, summarize what this ticket is about. E.g. I cannot upload a video to my VideoManager Pro

I am reporting a case about the following product

Which VideoManager Pro functionality I am raising this ticket for? I have some issues with/questions about...(optional)

Name/URL of affected CorporateTube(optional)

Which CorporateTube functionality you are raising this ticket for? I have some issues with/questions about...(optional)

Upload type: how would you like to upload a video?(optional)

Name of affected security policy(optional)

Video-Id of affected Video(optional)

To find the videoId, select the affected video and open the "Metadata" Accordion.

URL to web page where video is embedded(optional)

If the issue concerns a specific video, please indicate the video-id(optional)

I have some problems/questions about this functionality(optional)

Please specify, what service you would like to receive?(optional)

Name or ID of affected player(optional)

What is the title of the affected event?(optional)

If you are reporting a specific event: What is the title of the event?

Login issue with...(optional)

In case you are opening this ticket for another user rather than you, specify email address of the user:(optional)

Description

Support Case /Question: Please provide as much information & details about your case as you can and how we can reproduce it. Feature Request: Please describe what problem or pain point you are currently facing in the product? Why is that a problem for you?

To which Product does your suggestion fit best?

Please describe the specific feature or functionality that would solve the mentioned problem.(optional)

On a scale of 1-10, how essential is this feature to your business or workflow?(optional)

1 = not essential at all | 10 = extremely essential

Are there any existing workarounds or 3rd party solutions you are currently using to address the absence of this feature? If yes, please describe.(optional)

How often do you expect to run into the situation where suggested feature will be used?(optional)

What is the schedulded date of the event?(optional)

If you reporting for a specific event: What is the schedulded date of the event? This information can be found in the "Event Details" section of the event in the LiveStream Pro Manager.

LiveStream Pro Event ID(optional)

The event ID is the unique identifier of a LiveStream Pro event and can be found in the Share Link to the event or in the "Event Summary" section of the LiveStream Pro Manager

Current status of the event(optional)

What is the current status of the event?

Streaming Protocol(optional)

If reporting for a specific event: Which streaming protocol is configured? You can find this information in the "Streaming Protocol" section of the event.

Are there any error messages? (optional)

Do you notice any error message in the player or in the developer tools of your browser?

Is a HAR file available?(optional)

A HAR file can be downloaded in the developer tools of the browser and helps very often to identify the root cause of a problem. If available please attach it to this ticket. Here you will find more information how you can retrieve a HAR file: https://support.movingimage.com/hc/en-150/articles/13381814850204-Developer-Tools

Attachments(optional)

Add file or drop files here