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Subject

Please, summarize what this ticket is about. E.g. I cannot upload a video to my VideoManager Pro

You are contacting us because...

Service you would like to request(optional)

I am reporting a case about the following product

Which VideoManager Pro functionality I am raising this ticket for? I have some issues with/questions about...(optional)

Which Webcast functionality you are reporting this issue for? You have some issue with/questions about...(optional)

Name/URL of affected CorporateTube(optional)

Which CorporateTube functionality you are raising this ticket for? I have some issues with/questions about...(optional)

Upload type: how would you like to upload a video?(optional)

Name of affected security policy(optional)

Video-Id of affected Video(optional)

To find the videoId, select the affected video and open the "Metadata" Accordion.

URL to web page where video is embedded(optional)

If the issue concerns a specific video, please indicate the video-id(optional)

I have some problems/questions about this functionality(optional)

Please specify, what service you would like to receive?(optional)

Name or ID of affected player(optional)

What is the title of the affected Webcast Event?(optional)

Login issue with...(optional)

In case you are opening this ticket for another user rather than you, specify email address of the user:(optional)

Description

Please provide as much details as you can. Here are some examples: * In case you have questions regarding a specific video (or more than one) we always need the video-id to identify the video. * In case you have issues with the video playout we would also need the player-id. * In case you see an error message, please also add a screenshot of the browser console (network tab). Our Support team will get back to you as soon as possible.

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