In the player of the Webcast Consumer, instead of the video I get one of the following error messages:
"No supported technology was detected. Please download the Flash Player from http://get.adobe.com/flashplayer/ or try another browser." or "You don't have permission to access this video" (Sie sind nicht benarichtigt, dieses Video zuzugreifen"
If you get one of these error messages instead of the video you selected as prelive, postlive or On Demand Video, check if the video
- is still in your VideoManager Pro
- is released
- does not contain any security policy that prevents the video to be shown.
Step 1: Get the location and the title of the video which should be displayed
Depending on the kind of video (pre-live, post-live or on-demand) that should be showing, open your Webcast Manager to get the exact location of the video and its title.
- Option 1: pre-live and post-live video settings are to be found in the "Configuration" tab of your Webcast Manager.
- Option 2: On-Demand Videos can be found in the "Languages" tab of your Webcast Manager. If the event has more than 1 language, you have to select the language for which the video on demand is not working.
- In both cases, in the first field, you see the VideoManager Pro name where your video is hosted. In the second field, you can see the channel name, and in the third field the video title.
Step 2: Check the video in your VideoManager Pro
- Log in to the VideoManager Pro.
- Search for the video title, you got from step 1, in the search bar.
- Select the video.
- Open the "security" accordion menu.
- Ensure that the video is in "released" status.
- Check the security policy of the video.
- Navigate to the administration area.
Note: If the security policy of the video is "Global Settings", you have to check the global security policy of your account. On the left side menu, click on "Account" to see the global security policy of your account.
- In the administration area, select "Security Policy" on the left menu. In the central column, select the security policy belonging to the video. Then, in the right column, check what the security policy includes.
Note: While in many cases the name of the security policy may be self-explanatory, we always suggest that you check what a security policy really is; the name doesn't always reflect it's configuration
Step 3, Option 1: The video has token protection
If the video has token protection, you just have to enter the "shared secret" security code in the Token Protection.
- Step 3, Option 2: The video has a geo-blocking protection
Webcast currently does not support this security feature which is available in VideoManager Pro. If you have enabled geo protection, the video cannot be played back, even though the consumer is accessed from a country that is whitelisted in the geo-blocking protection: so, e.g. if your video can ordinarily be accessed only within Germany, it might not be available within Webcast Consumer even within Germany. Geo-blocking protection is documented here.
- Step 3, Option 2: The video has a referrer protection
Be sure that the referrer protection includes the domain of your webcast consumer. If the referrer protection whitelists the domain of your Webcast Consumer, the user will be able to see the video, otherwise, he won't.
- Step 3, Option 3: The video has an IP range protection
Be sure that the IP range includes the IPs of the users that are accessing the Webcast Consumer. IP-Protection is documented here.