I cannot find and/or play a video in the CorporateTube channel navigation

Problem

In the channel navigation of our CorporateTube, I do not see a particular video.

However, I see the video in the corresponding channel of our VideoManager Pro account.

When I click on this particular video, I get the following error message:

"The video you requested cannot be found - The URL may be misspelled or the content you're looking for is no longer available"

Solution

Check if the technical user can access that video in your VideoManager Pro account

- Step 1: Check the release status and ownership group of the video that could not be found in the channel navigation

1. Log in to your VideoManager Pro account.
2. On the left menu,  search for the channel that contains the video and select it.
3. On the center area, double check if the video you expected to find in CorporateTube is still there.
4. Select the video.
5. On the right side panel, select the "security" accordion.
6. Check if the video is released. If it is not, you may want to release it. This ensures that the video is accessible in your CorporateTube account.
7. Check the ownership group of the video.

- Step 2: Check if the Technical User belongs to the group you have just found

1. Go to the administration area, from the left menu click on "Users".
2. In the center menu, select the technical user.
3. Search for a user: Normally the technical user is renamed as "CorporateTube" or "CorporateTube technical user") 

   NOTE

   In your account you may have a webcast technical user with this pattern {16 digit numbers and letters}-technicaluser@corporate.tube
4. Select the technical user you have just found.
5. On the bottom part of the right sidebar menu, check if
   • the technical user belongs to the ownership group of the channel you have found in step one
   • the role the technical user has in the group includes the corresponding rights (view videos/channels). 6. If the technical user does not belong to the group to which the video is assigned, you cannot show that video in the CorporateTube.
     • You have two options:
       • You can add the technical user to the group (to get more info, click here)
       • You can assign the video to one group, to which the technical user belongs (to get more info, click here).