For any issues related to embedding a video on a website, it's always advisable to provide the Video ID and the Player ID within your support ticket.
Use Cases: Player settings are not working as expected, issues with control bars or scroll bars.
- Open your browser's Developer Console (in Chrome select the menu in the upper right corner of the browser window and select More Tools > Developer Tools).
- Click on the below-shown icon to select an element on the page to inspect it
- Select the player area (video)
- Within the HTML code, locate the video-id and player-id and submit them with your ticket