Error message: Video is not available

Problem

In the web page where a video is embedded or in the share-URL, I see the error message "Video is not available" instead of the player.

Solution

1) Check if the video is published

1. Go to VMPro
2. Select your video
3. Click on the accordion "Security"
4. Toggle the publish button

2) Check the security policy

1. Go to VMPro
2. Select your video
3. Click on the "Security" accordion
4. Ensure that the Security Policy selected isn't restricting access to the video (example: If a video is referrer protected you cannot share it via watch-/share-URL unless you have added the standard domain (e.video-cdn.net) to the whitelisted referrers which is rather unusual)

For more information on security policies please visit our documentation: https://doc.movingimage.com/display/VPA/Setting+up+a+Security+Policy

3) Re-sync settings

Sometimes, the player and VideoManager Pro are no longer in sync. If this is the case, follow these steps:

1. Go to VideoManager Pro
2. Select your video
3. Click on the "Security" accordion
4. Toggle the publishing status Off & On again.

If the problem persists, please contact the support team.