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  3. Troubleshooting Guides - Video Manager Pro

Troubleshooting Guides - Video Manager Pro

  • Subtitle file cannot be downloaded
  • How come the changes from my player in player generator are not applied?
  • Video replacement is stuck (preparing formats)
  • Thumbnail is updated in the VideoManager Pro but not in the player
  • Video transcoding does not start / is stuck
  • Troubleshooting an interrupted video upload
  • I can't delete a user from the group "Unternehmen"/Main Group
  • I cannot delete the "Unternehmen"/Company/First Group in my VideoManager Pro
  • Download link does not work
  • Subtitles are not visible in the player
  • Error message: Video is not available
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